Frequently Asked Questions

How long does shipping take?

Shipping times vary based on your location. As we work with multiple suppliers, most orders are processed and shipped within 3-7 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?

Please contact us at cozycapstore@gmail.com to inquire about international shipping availability.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can use this to monitor your package's progress.

What if my item arrives damaged?

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos at cozycapstore@gmail.com. We'll provide a full refund or replacement at no cost to you.

Can I change or cancel my order?

Please contact us as soon as possible at cozycapstore@gmail.com. We'll do our best to accommodate changes, but once an order has been processed, we may not be able to make modifications.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available through our secure checkout.

Still have questions?

Contact us at cozycapstore@gmail.com and we'll be happy to help!